
Frequently Asked Questions
What is your contact information?
You can always contact us at info@velehome.com, via our Help Center page or via live chat on our website. We guarantee a very fast response time to emails and live chat messages.
Don't hesitate to contact us if you have any questions. Our team is at your service 24/7.
What are your shipping details?
VeleHome™ works with global merchants and top-quality handmade artisans. This means that your order is shipped from all over the world. Our shipping times range from 5-9 days worldwide. If you want to examine in detail, you can check our Shipping Policy.
How can I track my order?
We provide both a tracking number and an order number. You can track your order using either on our tracking page. You can reach the tracking page by clicking ‘‘Track My Order’’ in the Support section or by clicking this link.
What payment methods do you accept?
To make your shopping experience as convenient and secure as possible, we offer 8 different encrypted and secure payment methods.
Payment methods:
- Credit and Debit Cards (Visa, Mastercard, American Express, Discover, JCB & Diners Club)
- Apple Pay
- Google Pay
What is your refund policy?
We offer a 14-day money-back guarantee on all purchases. This means you have up to 14 days from the date you receive your product to request a refund. For more detailed information on refund procedures, please refer to our full Refund Policy.
