Terms of Service
Last Updated: 1 December 2025
Overview
This site is operated by HEGC Ltd, the company behind the VeleHome™ brand. HEGC Ltd is a company registered in England and Wales (registration number 15795082) with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Throughout the site, the terms “we”, “us” and “our” refer to VeleHome™. HEGC Ltd offers this website (VeleHome™), including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Section 1 – Licence
VeleHome™ grants you a revocable, non-exclusive, non-transferable, limited licence to download, install and use the website strictly in accordance with the terms of this Agreement.
These Terms of Service are a contract between you and VeleHome™ (referred to in these Terms of Service as “VeleHome™”, “us”, “we” or “our”), the provider of the VeleHome™ website and the services accessible from the VeleHome™ website (which are collectively referred to in these Terms of Service as the “VeleHome™ Service”).
You are agreeing to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use the VeleHome™ Service. In these Terms of Service, “you” refers both to you as an individual and to the entity you represent. If you violate any of these Terms of Service, we reserve the right to cancel your account or block access to your account without notice.
Section 2 – Definitions and Key Terms
To help explain things as clearly as possible in this Terms of Service, every time any of these terms are referenced, they are strictly defined as:
- Cookie: Small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
- Company: When this policy mentions “Company,” “we,” “us” or “our,” it refers to HEGC Ltd (VeleHome™), 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, which is responsible for your information under these Terms of Service.
- Country: Where VeleHome™ or the owners/founders of VeleHome™ are based; in this case, the United Kingdom.
- Device: Any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit VeleHome™ and use the Services.
- Service: Refers to the service provided by VeleHome™ as described in the relevant terms (if available) and on this platform.
- Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners and others who provide our content or whose products or services we think may interest you.
- Website: VeleHome™’s site, which can be accessed via this URL: www.velehome.com.
- You: A person or entity that is registered with VeleHome™ to use the Services.
Section 3 – Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependants to use this site.
You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
Section 4 – Restrictions
You agree not to, and you will not permit others to:
- License, sell, rent, lease, assign, distribute, transmit, host, outsource, disclose or otherwise commercially exploit the website or make the platform available to any third party.
- Modify, make derivative works of, disassemble, decrypt, reverse compile or reverse engineer any part of the website.
- Remove, alter or obscure any proprietary notice (including any notice of copyright or trade mark) of VeleHome™ or its affiliates, partners, suppliers or the licensors of the website.
Section 5 – Refund Policy
As with any shopping experience, certain terms apply to purchases made at VeleHome™. By placing an order or making a purchase on our Website, you agree to be bound by these Terms of Service together with VeleHome™’s Refund Policy, which forms part of and is incorporated into these Terms.
Our Refund Policy explains your 30-day return and exchange rights, how to submit a request through our online Returns Centre, and who is responsible for return postage in different situations.
If you want to examine in detail, you can check our Refund Policy.
Section 6 – Your Suggestions
Any feedback, comments, ideas, improvements or suggestions (collectively, “Suggestions”) provided by you to VeleHome™ with respect to the website shall remain the sole and exclusive property of VeleHome™.
VeleHome™ shall be free to use, copy, modify, publish or redistribute the Suggestions for any purpose and in any way without any credit or any compensation to you.
Section 7 – Your Consent
We’ve updated our Terms of Service to provide you with complete transparency into what is being set when you visit our site and how it’s being used. By using our website, registering an account or making a purchase, you hereby consent to our Terms of Service.
Section 8 – Cookies
VeleHome™ uses “Cookies” to identify the areas of our website that you have visited. A Cookie is a small piece of data stored on your computer or mobile device by your web browser. We use Cookies to enhance the performance and functionality of our website but they are non-essential to its use. However, without these Cookies, certain functionality like videos may become unavailable or you would be required to enter your login details every time you visit the website, as we would not be able to remember that you had logged in previously. Most web browsers can be set to disable the use of Cookies. However, if you disable Cookies, you may not be able to access functionality on our website correctly or at all. We never place Personally Identifiable Information in Cookies.
Section 9A – Changes To Our Terms of Service
You acknowledge and agree that VeleHome™ may stop (permanently or temporarily) providing the Service (or any features within the Service) to you or to users generally at its sole discretion, without prior notice to you. You may stop using the Service at any time. You do not need to specifically inform VeleHome™ when you stop using the Service. You acknowledge and agree that if VeleHome™ disables access to your account, you may be prevented from accessing the Service, your account details or any files or other materials which are contained in your account.
If we decide to change our Terms of Service, we will post those changes on this page, and/or update the Terms of Service modification date below.
Section 9B – Consumer Rights and Applicable Law
These Terms of Service are designed to comply with the legal requirements of multiple jurisdictions: the United Kingdom, the European Union and the United States.
- United Kingdom & England and Wales Law: These Terms shall be governed by and construed in accordance with the laws of England and Wales.
- European Union Consumer Rights: If you are a consumer resident in the European Union, you have statutory rights under EU Directive 2011/83/EU (Consumer Rights Directive), Regulation (EU) 2019/1150 (Platform to Business Regulation) and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). Nothing in these Terms shall prejudice those mandatory rights. In particular, you have a right to withdraw from an online purchase within 30 days of receipt under EU law, as detailed in our Refund Policy, and to request access to, correction of or deletion of your personal data as set out in our Privacy Policy.
- United States Consumer Protection: If you are a consumer resident in the United States, you may have additional state or federal consumer protection rights, including but not limited to the right to cancel if your state law so provides. For California residents, the California Consumer Privacy Act (CCPA) provides rights to know what personal data we collect, to whom we disclose it, to opt out of sale and to request deletion. These Terms do not limit any statutory rights you may have under US law.
- Local Laws: To the extent that any local consumer protection law in your jurisdiction provides for greater protections than these Terms, the local law will apply.
- Pre-Contract Information (UK Distance Selling): All key pre-contract details—such as total price (including taxes), delivery costs and estimated delivery times—are provided on our product pages and at checkout. Please review all information before placing your order.
- Contract Language and Currency: For United Kingdom consumers, these Terms and all contractual communications are concluded in English and all prices are indicated in GBP. Any currency conversion shown at checkout (e.g., EUR or USD) is for reference only; your final payment will be processed in GBP.
- Alternative Dispute Resolution (ADR) for UK/EU Consumers: If you are a consumer in the United Kingdom or the European Union, you may use an approved Alternative Dispute Resolution (ADR) body to resolve any dispute with us. We are registered with [insert name of ADR provider, e.g. “The Retail Ombudsman”]. For EU residents, you also have the option of the EU ODR platform: https://ec.europa.eu/consumers/odr/
Section 10 – Modifications to Our Website
VeleHome™ reserves the right to modify, suspend or discontinue, temporarily or permanently, the website or any service to which it connects, with or without notice and without liability to you.
Section 11 – Updates to Our Website
VeleHome™ may from time to time provide enhancements or improvements to the features/functionality of the website, which may include patches, bug fixes, updates, upgrades and other modifications (“Updates”).
Updates may modify or delete certain features and/or functionalities of the website. You agree that VeleHome™ has no obligation to (i) provide any Updates, or (ii) continue to provide or enable any particular features and/or functionalities of the website to you.
You further agree that all Updates will be (i) deemed to constitute an integral part of the website, and (ii) subject to the Terms of Service of this Agreement.
Section 12 – Third-Party Services
We may display, include or make available third-party content (including data, information, applications and other products or services) or provide links to third-party websites or services (“Third-Party Services”).
You acknowledge and agree that VeleHome™ shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. VeleHome™ does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.
Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ Terms of Service.
Section 13 – Term and Termination
This Agreement shall remain in effect until terminated by you or VeleHome™.
VeleHome™ may, in its sole discretion, at any time and for any or no reason, suspend or terminate this Agreement with or without prior notice.
This Agreement will terminate immediately, without prior notice from VeleHome™, in the event that you fail to comply with any provision of this Agreement. You may also terminate this Agreement by deleting the website and all copies thereof from your computer.
Upon termination of this Agreement, you shall cease all use of the website and delete all copies of the website from your computer.
Termination of this Agreement will not limit any of VeleHome™’s rights or remedies at law or in equity in case of breach by you (during the term of this Agreement) of any of your obligations under the present Agreement.
Section 14 – Copyright Infringement Notice
If you are a copyright owner or such owner’s agent and believe any material on our website constitutes an infringement on your copyright, please contact us setting forth the following information:
(a) A physical or electronic signature of the copyright owner or a person authorised to act on their behalf;
(b) Identification of the material that is claimed to be infringing;
(c) Your contact information, including your address, telephone number and an email;
(d) A statement by you that you have a good faith belief that use of the material is not authorised by the copyright owner; and
(e) A statement that the information in the notification is accurate and, under penalty of perjury, you are authorised to act on behalf of the owner.
Send copyright notices to: info@velehome.com.
Section 15 – Indemnification
You agree to indemnify and hold VeleHome™ and its parents, subsidiaries, affiliates, officers, employees, agents, partners and licensors (if any) harmless from any claim or demand, including reasonable solicitors’ fees, arising out of or relating to your:
(a) Use of the website;
(b) Violation of this Agreement or any law or regulation; or
(c) Violation of any right of a third party.
Section 16 – No Warranties
The website is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 (for the sale of goods) or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (for distance contracts). If you purchase digital content, nothing in these Terms excludes or limits liability under the Digital Content Regulations 2018. To the maximum extent permitted under applicable law, VeleHome™, on its own behalf and on behalf of its affiliates and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the website, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, VeleHome™ provides no warranty or undertaking, and makes no representation of any kind, that the website will meet your requirements, achieve any intended results, be compatible or work with any other software or systems or services, operate without interruption, meet any performance or reliability standards or be error-free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither VeleHome™ nor any VeleHome™ provider makes any representation or warranty of any kind, express or implied:
(i) As to the operation or availability of the website, or the information, content and materials or products included thereon;
(ii) That the website will be uninterrupted or error-free;
(iii) As to the accuracy, reliability or currency of any information or content provided through the website; or
(iv) That the website, its servers, the content or e-mails sent from or on behalf of VeleHome™ are free of viruses, scripts, Trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion or limitation of implied warranties or the limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you.
Section 17 – Limitation of Liability
Nothing in this section shall limit or exclude the liability of VeleHome™ for:
(a) Death or personal injury caused by its negligence;
(b) Fraud or fraudulent misrepresentation; or
(c) Any matter for which it would be unlawful to exclude or limit liability under the Consumer Rights Act 2015.
Notwithstanding any damages that you might incur, the entire liability of VeleHome™ and any of its suppliers under any provision of this Agreement and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you for the website.
To the maximum extent permitted by applicable law, in no event shall VeleHome™ or its suppliers be liable for any special, incidental, indirect or consequential damages whatsoever (including, but not limited to, damages for loss of profits, for loss of data or other information, for business interruption, for personal injury, for loss of privacy arising out of or in any way related to the use of or inability to use the website, third-party software and/or third-party hardware used with the website, or otherwise in connection with any provision of this Agreement), even if VeleHome™ or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states/jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Section 18 – Severability
If any provision of this Agreement is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
This Agreement, together with the Privacy Policy and any other legal notices published by VeleHome™ on the Services, shall constitute the entire agreement between you and VeleHome™ concerning the Services. If any provision of this Agreement is deemed invalid by a court of competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of this Agreement, which shall remain in full force and effect. No waiver of any term of this Agreement shall be deemed a further or continuing waiver of such term or any other term, and VeleHome™’s failure to assert any right or provision under this Agreement shall not constitute a waiver of such right or provision. YOU AND VELEHOME™ AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
Section 19 – Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Agreement shall not affect a party’s ability to exercise such right or require such performance at any time thereafter, nor shall a waiver of a breach constitute waiver of any subsequent breach.
No failure to exercise, and no delay in exercising, on the part of either party, any right or any power under this Agreement shall operate as a waiver of that right or power. Nor shall any single or partial exercise of any right or power under this Agreement preclude further exercise of that or any other right granted herein. In the event of a conflict between this Agreement and any applicable purchase or other terms, the terms of this Agreement shall govern.
Section 20 – Amendments to this Agreement
VeleHome™ reserves the right, at its sole discretion, to modify or replace this Agreement at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorised to use VeleHome™.
Section 21 – Entire Agreement
The Agreement constitutes the entire agreement between you and VeleHome™ regarding your use of the website and supersedes all prior and contemporaneous written or oral agreements between you and VeleHome™.
You may be subject to additional Terms of Service that apply when you use or purchase other VeleHome™ services, which VeleHome™ will provide to you at the time of such use or purchase.
Section 22 – Updates to Our Terms
We may change our Service and policies, and we may need to make changes to these Terms so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to these Terms and give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be bound by the updated Terms. If you do not want to agree to these or any updated Terms, you can delete your account.
Section 23A – Intellectual Property
The website and its entire contents, features and functionality (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof) are owned by VeleHome™, its licensors or other providers of such material and are protected by international copyright, trade mark, patent, trade secret and other intellectual property or proprietary rights laws. The material may not be copied, modified, reproduced, downloaded or distributed in any way, in whole or in part, without the express prior written permission of VeleHome™, unless and except as is expressly provided in these Terms of Service. Any unauthorised use of the material is prohibited.
Section 23B – Data Protection and Privacy
- GDPR Compliance (EU/UK Users): If you are a resident of the European Union or the United Kingdom, VeleHome™ is the data controller for the personal data you provide. We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR and the Data Protection Act 2018. You have certain rights under the GDPR, including the rights to access, rectify, erase, restrict processing, object to processing and data portability. For more details, please review our Privacy Policy.
- CCPA and California Consumer Privacy Act (US Users): If you are a resident of California, you have rights under the CCPA, including the right to know what personal data we collect, to whom we disclose it, to opt out of the sale of personal data and to request deletion. For further information, please refer to our Privacy Policy.
- Privacy Policy Link: Our full Privacy Policy, which describes how we collect, use, store and share your personal data and how you can exercise your rights, is incorporated into these Terms of Service by reference and is available here: Privacy Policy.
Section 24 – Agreement to Arbitrate
If you are a consumer in the United Kingdom or the European Union, you have the right to bring any dispute before your local courts or to use an approved ADR scheme (see Section 9B). The provisions below (binding arbitration with AAA) apply only if you are a resident outside the UK/EU.
This section applies to any dispute except it doesn’t include a dispute relating to claims for injunctive or equitable relief regarding the enforcement or validity of your or VeleHome™’s intellectual property rights. The term “dispute” means any dispute, action or other controversy between you and VeleHome™ concerning the Services or this Agreement, whether in contract, warranty, tort, statute, regulation, ordinance or any other legal or equitable basis. “Dispute” will be given the broadest possible meaning allowable under law.
Section 25 – Notice of Dispute
In the event of a dispute, you or VeleHome™ must give the other a Notice of Dispute, which is a written statement that sets forth the name, address and contact information of the party giving it, the facts giving rise to the dispute and the relief requested. You must send any Notice of Dispute via email to: info@velehome.com. VeleHome™ will send any Notice of Dispute to you by mail to your address if we have it, or otherwise to your email address. You and VeleHome™ will attempt to resolve any dispute through informal negotiation within sixty (60) days from the date the Notice of Dispute is sent. After sixty (60) days, you or VeleHome™ may commence arbitration.
Section 26 – Binding Arbitration
If you and VeleHome™ do not resolve any dispute by informal negotiation, any other effort to resolve the dispute will be conducted exclusively by binding arbitration as described in this section. You are giving up the right to litigate (or participate in as a party or class member) all disputes in court before a judge or jury. The dispute shall be settled by binding arbitration in accordance with the commercial arbitration rules of the American Arbitration Association. Either party may seek any interim or preliminary injunctive relief from any court of competent jurisdiction, as necessary to protect the party’s rights or property pending the completion of arbitration. Any and all legal, accounting and other costs, fees and expenses incurred by the prevailing party shall be borne by the non-prevailing party.
Section 27 – Submissions and Privacy
In the event that you submit or post any ideas, creative suggestions, designs, photographs, information, advertisements, data or proposals, including ideas for new or improved products, services, features, technologies or promotions, you expressly agree that such submissions will automatically be treated as non-confidential and non-proprietary and will become the sole property of VeleHome™ without any compensation or credit to you whatsoever. VeleHome™ and its affiliates shall have no obligations with respect to such submissions or posts and may use the ideas contained in such submissions or posts for any purposes in any medium in perpetuity, including, but not limited to, developing, manufacturing and marketing products and services using such ideas.
Section 28 – Promotions
VeleHome™ may, from time to time, include contests, promotions, sweepstakes or other activities (“Promotions”) that require you to submit material or information concerning yourself. Please note that all Promotions may be governed by separate rules that may contain certain eligibility requirements, such as restrictions as to age and geographic location. You are responsible for reading all Promotions rules to determine whether or not you are eligible to participate. If you enter any Promotion, you agree to abide by and comply with all Promotions rules.
Additional Terms of Service may apply to purchases of goods or services on or through the Services, which Terms of Service are made a part of this Agreement by this reference.
Section 29 – Typographical Errors
In the event a product and/or service is listed at an incorrect price or with incorrect information due to typographical error, we shall have the right to refuse or cancel any orders placed for the product and/or service listed at the incorrect price. We shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall immediately issue a credit to your credit card account or other payment account in the amount of the charge.
Section 30 – Miscellaneous
If for any reason a court of competent jurisdiction finds any provision or portion of these Terms of Service to be unenforceable, the remainder of these Terms of Service will continue in full force and effect. Any waiver of any provision of these Terms of Service will be effective only if in writing and signed by an authorised representative of VeleHome™. VeleHome™ will be entitled to injunctive or other equitable relief (without the obligation of posting any bond or surety) in the event of any breach or anticipatory breach by you. VeleHome™ operates and controls the VeleHome™ Service from its offices in the United Kingdom. The Service is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Accordingly, those persons who choose to access the VeleHome™ Service from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. These Terms of Service (which include and incorporate the VeleHome™ Privacy Policy) contain the entire understanding, and supersede all prior understandings, between you and VeleHome™ concerning its subject matter, and cannot be changed or modified by you. The section headings used in this Agreement are for convenience only and will not be given any legal import.
Section 31 – Disclaimer
VeleHome™ is not responsible for any content, code or any other imprecision.
VeleHome™ does not provide warranties or guarantees.
In no event shall VeleHome™ be liable for any special, direct, indirect, consequential or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of the Service or the contents of the Service. The Company reserves the right to make additions, deletions or modifications to the contents on the Service at any time without prior notice.
The VeleHome™ Service and its contents are provided “as is” and “as available” without any warranty or representations of any kind, whether express or implied. VeleHome™ is a distributor and not a publisher of the content supplied by third parties; as such, VeleHome™ exercises no editorial control over such content and makes no warranty or representation as to the accuracy, reliability or currency of any information, content, service or merchandise provided through or accessible via the VeleHome™ Service. Without limiting the foregoing, VeleHome™ specifically disclaims all warranties and representations in any content transmitted on or in connection with the VeleHome™ Service or on sites that may appear as links on the VeleHome™ Service, or in the products provided as part of, or otherwise in connection with, the VeleHome™ Service, including without limitation any warranties of merchantability, fitness for a particular purpose or non-infringement of third party rights. No oral advice or written information given by VeleHome™ or any of its affiliates, employees, officers, directors, agents or the like will create a warranty. Price and availability information is subject to change without notice. Without limiting the foregoing, VeleHome™ does not warrant that the VeleHome™ Service will be uninterrupted, uncorrupted, timely or error-free.
Section 32 – Contact Us
Don’t hesitate to contact us if you have any questions.
- Email: info@velehome.com
- Page link: Help Centre
- Postal address: HEGC Ltd (VeleHome™), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom