Privacy Policy


Last Updated: 1 December 2025

This site is operated by HEGC Ltd, the company behind the VeleHome™ brand. HEGC Ltd is a company registered in England and Wales (registration number 15795082) with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. This Privacy Policy describes how VeleHome™ (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from www.velehome.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor or another individual whose information we have collected pursuant to this Privacy Policy.

 

Definitions and Key Terms

To help explain things as clearly as possible in this Privacy Policy, every time any of these terms are referenced, they are strictly defined as follows:

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, remember information about you such as your language preference or login information.
  • Company: When this policy mentions “Company”, “we”, “us” or “our”, it refers to HEGC Ltd (VeleHome™), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom, which is responsible for your information under this Privacy Policy.
  • Country: Where VeleHome™ or the owners/founders of VeleHome™ are based—in this case, the United Kingdom.
  • Customer: Refers to the company, organisation or person that signs up to use the VeleHome™ Service to manage relationships with their consumers or service users.
  • Device: Any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit VeleHome™ and use the Services.
  • IP address: Every device connected to the Internet is assigned a number known as an Internet Protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address can often be used to identify the location from which a device is connecting to the Internet.
  • Personnel: Refers to those individuals who are employed by VeleHome™ or are under contract to perform a service on our behalf.
  • Personal Data: Any information that directly, indirectly, or in connection with other information—including a personal identification number—allows for the identification or identifiability of a natural person.
  • Service: Refers to the service provided by VeleHome™ as described in the relevant terms (if available) and on this platform.
  • Third-party service: Refers to advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you.
  • Website: VeleHome™’s site, which can be accessed via this URL: www.velehome.com.
  • You: A person or entity that is registered with VeleHome™ to use the Services.

 

What Information Do We Collect?

We collect information from you when you visit our website, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. These may include:

  • Name / Username
  • Phone Numbers
  • Email Addresses
  • Mailing Addresses
  • Billing Addresses

We also collect information from mobile devices for a better user experience, although these features are completely optional:

  • Location (GPS): Location data helps to create an accurate representation of your interests and can be used to bring more targeted and relevant ads to potential customers.
  • Phonebook (Contacts list): Access to your contacts list allows the website to be much easier to use; accessing your contacts from the app saves you time.

 

How Do We Use The Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

  • To personalise your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer-service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails

 

When Does VeleHome™ Use End-User Information from Third Parties?

VeleHome™ will collect End-User Data necessary to provide the VeleHome™ Services to our customers.

End users may voluntarily provide us with information they have made available on social-media websites. If you provide us with any such information, we may collect publicly available information from the social-media websites you have indicated. You can control how much of your information social-media websites make public by visiting those websites and changing your privacy settings.

 

When Does VeleHome™ Use Customer Information from Third Parties?

We receive some information from third parties when you contact us. For example, when you submit your email address to us to show interest in becoming a VeleHome™ customer, we receive information from a third party that provides automated fraud-detection services to VeleHome™. We also occasionally collect information that is made publicly available on social-media websites. You can control how much of your information social-media websites make public by visiting those websites and changing your privacy settings.

 

Do We Share the Information We Collect with Third Parties?

We may share the information that we collect—both personal and non-personal—with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we think may interest you. We may also share it with our current and future affiliated companies and business partners, and if we are involved in a merger, asset sale or other business reorganisation, we may also share or transfer your personal and non-personal information to our successors-in-interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and the website, database storage and management, email management, marketing, credit-card processing, customer service and fulfilling orders for products and services you may purchase through the website. We will share your personal information, and possibly some non-personal information, with these third parties to enable them to perform these services for us and for you.

We may share portions of our log-file data, including IP addresses, for analytics purposes with third parties such as web-analytics partners, application developers and ad networks. If your IP address is shared, it may be used to estimate general location and other technographics such as connection speed, whether you have visited the website from a shared location, and the type of device used to visit the website. These third parties may aggregate information about our advertising and what you see on the website and then provide auditing, research and reporting for us and our advertisers.

We may also disclose personal and non-personal information about you to government or law-enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal process (including subpoenas), to protect our rights and interests or those of a third party, the safety of the public or any person, to prevent or stop any illegal, unethical or legally actionable activity, or to otherwise comply with applicable court orders, laws, rules and regulations.

 

Where and When Is Information Collected from Customers and End Users?

VeleHome™ will collect personal information that you submit to us. We may also receive personal information about you from third parties as described above.

 

How Do We Use Your Email Address?

By submitting your email address on this website, you agree to receive emails from us. You can opt out of any of these email lists at any time by clicking on the opt-out link or other unsubscribe option included in the respective email. We only send emails to people who have authorised us to contact them, either directly or through a third party. We do not send unsolicited commercial emails, because we dislike spam as much as you do. By submitting your email address, you also agree to allow us to use your email address for customer-audience targeting on sites like Facebook, where we display custom advertising to specific people who have opted in to receive communications from us. Email addresses submitted only through the order-processing page will be used for the sole purpose of sending you information and updates pertaining to your order. If, however, you have provided the same email to us through another method, we may use it for any of the purposes stated in this Policy.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

 

How Long Do We Keep Your Information?

We keep your information only so long as we need it to provide VeleHome™ to you and fulfil the purposes described in this policy. This is also the case for anyone with whom we share your information and who carries out services on our behalf. When we no longer need to use your information and there is no need for us to keep it to comply with our legal or regulatory obligations, we will either remove it from our systems or depersonalise it so that we cannot identify you.

 

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit or access your personal information. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment-gateway provider’s database, accessible only by those authorised with special access rights to such systems, and who are required to keep the information confidential. After a transaction, your private information (credit-card details, Social Security numbers, financials, etc.) is never kept on file. We cannot, however, ensure or warrant the absolute security of any information you transmit to VeleHome™ or guarantee that your information on the Service may not be accessed, disclosed, altered or destroyed by a breach of any of our physical, technical or managerial safeguards.

 

Could My Information Be Transferred to Other Countries?

VeleHome™ is incorporated in the United Kingdom. Information collected via our website, through direct interactions with you, or from use of our help services may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted anywhere in the world, including in countries that may not have laws of general applicability regulating the use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above, you voluntarily consent to the cross-border transfer and hosting of such information.

 

Is the Information Collected through the VeleHome™ Service Secure?

We take precautions to protect the security of your information. We have physical, electronic and managerial procedures to help safeguard, prevent unauthorised access, maintain data security and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes any non-disclaimable duty to protect your personal information, you agree that intentional misconduct will be the standard used to measure our compliance with that duty.

 

Can I Update or Correct My Information?

The rights you have to request updates or corrections to the information VeleHome™ collects depend on your relationship with VeleHome™. Personnel may update or correct their information as detailed in our internal company employment policies.

Customers have the right to request the restriction of certain uses and disclosures of personally identifiable information as follows. You can contact us in order to (1) update or correct your personally identifiable information, (2) change your preferences with respect to communications and other information you receive from us, or (3) delete the personally identifiable information maintained about you on our systems (subject to the following paragraph), by cancelling your account. Such updates, corrections, changes and deletions will have no effect on other information that we maintain or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion. To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your unique password and account information at all times.

You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Promptly after receiving your request, all personal information stored in databases we actively use and other readily searchable media will be updated, corrected, changed or deleted, as appropriate, as soon as and to the extent reasonably and technically practicable.

If you are an end user and wish to update, delete, or receive any information we hold about you, you may do so by contacting the organisation of which you are a customer.

 

Personnel

If you are a VeleHome™ worker or applicant, we collect information you voluntarily provide to us. We use the information collected for human-resources purposes in order to administer benefits to workers and screen applicants.

You may contact us in order to (1) update or correct your information, (2) change your preferences with respect to communications and other information you receive from us, or (3) receive a record of the information we have relating to you. Such updates, corrections, changes and deletions will have no effect on other information that we maintain, or information that we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change or deletion.

 

Affiliates

We may disclose information (including personal information) about you to our corporate affiliates. For the purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity which directly or indirectly controls, is controlled by or is under common control with VeleHome™, whether by ownership or otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with the terms of this Privacy Policy.

 

UK GDPR Compliance

Legal Basis for Processing

We rely on the following lawful bases under UK General Data Protection Regulation (UK GDPR) (Data Protection Act 2018) to process your personal data:

  • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contract: Where processing is necessary for us to perform a contract with you or to take steps at your request before entering into a contract.
  • Legal obligation: Where processing is necessary for us to comply with a legal obligation to which we are subject.
  • Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights or interests.


Your UK GDPR Rights

If you are resident in the United Kingdom, you have the following rights:

  • Right to be informed: You have the right to know how we use your personal data. This Privacy Policy fulfils that obligation.
  • Right of access: You can request a copy of the personal data we hold about you and information regarding its processing.
  • Right to rectification: You can ask us to correct inaccurate or incomplete personal data.
  • Right to erasure (“right to be forgotten”): You can request deletion of your personal data where there is no compelling reason for its continued processing.
  • Right to restrict processing: You have the right to ask us to restrict processing of your personal data in certain circumstances (e.g. if you contest the accuracy of the data).
  • Right to data portability: You can request to receive your personal data in a structured, commonly used, machine-readable format, and you have the right to transmit that data to another controller.
  • Right to object: You can object to our processing of your personal data for direct-marketing purposes or on grounds relating to your particular situation, at any time.
  • Right to lodge a complaint: If you believe we have infringed your rights under UK GDPR, you can lodge a complaint with the Information Commissioner’s Office, the United Kingdom supervisory authority for data protection.


Information Commissioner’s Office (ICO) Contact

If you wish to exercise any of the above rights or if you have any questions about our data-protection practices, please contact our Data Protection Officer (DPO):

  • Postal address: DPO, HEGC Ltd (VeleHome™), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom

You also have the right to refer a data-protection concern or complaint directly to the Information Commissioner’s Office:

  • Website: https://ico.org.uk/
  • Telephone: 0303 123 1113 (UK calls) or +44 1625 545 745 (outside UK)

 

Governing Law

This Privacy Policy is governed by the laws of the United Kingdom without regard to its conflict-of-laws provisions. You consent to the exclusive jurisdiction of the courts in connection with any action or dispute arising between the parties under or in connection with this Privacy Policy, except for those individuals who may have rights to make claims under Privacy Shield, or the Swiss-US framework.

The laws of the United Kingdom, excluding its conflicts of law rules, shall govern this Agreement and your use of the website. Your use of the website may also be subject to other local, regional, national or international laws.

By using VeleHome™ or contacting us directly, you signify your acceptance of this Privacy Policy. If you do not agree to this Privacy Policy, you should not engage with our website or use our Services. Continued use of the website, direct engagement with us or following the posting of changes to this Privacy Policy that do not significantly affect the use or disclosure of your personal information will mean that you accept those changes.

 

Your Consent

We have updated our Privacy Policy to provide you with complete transparency into what is being set when you visit our site and how it is being used. By using our website, registering an account or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

 

Cookies

Like many websites, we use Cookies on our site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimise the Services). We may also permit third parties and service providers to use Cookies on our Site to better tailor the Services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please bear in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services—including certain features and general functionality—to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

 

Kids’ Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

For residents of the European Economic Area (EEA) or the United Kingdom, where the age of consent to process personal data may be higher than 13 (up to 16), we do not knowingly collect or process data from anyone under the applicable age without parental consent.

 

Changes to Our Privacy Policy

We may change our Service and policies, and we may need to make changes to this Privacy Policy so that they accurately reflect our Service and policies. Unless otherwise required by law, we will notify you (for example, through our Service) before we make changes to this Privacy Policy and give you an opportunity to review them before they come into effect. Then, if you continue to use the Service, you will be bound by the updated Privacy Policy. If you do not want to agree to this or any updated Privacy Policy, you can delete your account.

 

Third-Party Services

We may display, include or make available third-party content (including data, information, applications and other products and services) or provide links to third-party websites or services (“Third-Party Services”).

You acknowledge and agree that VeleHome™ shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality or any other aspect thereof. VeleHome™ does not assume and shall not have any liability or responsibility to you or any other person or entity for any Third-Party Services.

Third-Party Services and links thereto are provided solely as a convenience to you and you access and use them entirely at your own risk and subject to such third parties’ terms of service.

 

Tracking Technologies

Google Maps API

Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in functions, display live data synching with location, plan routes, or create a mashup, just to name a few.

Google Maps API may collect information from you and from your Device for security purposes.

Google Maps API collects information that is held in accordance with its Privacy Policy.

 

Local Storage

Local Storage—sometimes known as DOM storage—provides web apps with methods and protocols for storing client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly enhanced capacity and no information stored in the HTTP request header.

 

Sessions

We use “Sessions” to identify the areas of our website that you have visited. A Session is a small piece of data stored on your computer or mobile device by your web browser.

 

Information About General Data Protection Regulation (GDPR)

We may be collecting and using information from you if you are from the European Economic Area (EEA). In this section, we explain exactly how and why this data is collected, and how we maintain this data under protection from being replicated or used in the wrong way.


What Is GDPR?

GDPR is an EU-wide privacy and data-protection law that regulates how EU residents’ data is protected by companies and enhances the control the EU residents have over their personal data.

The GDPR is relevant to any globally operating company, not just EU-based businesses and EU residents. Our customers’ data is important irrespective of where they are located, which is why we have implemented GDPR controls as our baseline standard for all our operations worldwide.


What Is Personal Data?

Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used on its own—or in combination with other pieces of information—to identify a person. Personal data extends beyond a person’s name or email address. Some examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical address, sexual orientation and ethnicity.

The Data Protection Principles include requirements such as:

  • Personal data collected must be processed in a fair, legal and transparent way and should only be used in a way that a person would reasonably expect.
  • Personal data should only be collected to fulfil a specific purpose and it should only be used for that purpose. Organisations must specify why they need the personal data when they collect it.
  • Personal data should be held no longer than necessary to fulfil its purpose.
  • People covered by the GDPR have the right to access their own personal data. They can also request a copy of their data and that their data be updated, deleted, restricted or moved to another organisation.


Why Is GDPR Important?

GDPR adds some new requirements regarding how companies should protect individuals’ personal data that they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater fines for breach. Beyond these facts, it’s simply the right thing to do. At VeleHome™ we strongly believe that your data privacy is very important and we already have robust security and privacy practices in place that go beyond the requirements of this regulation.


Individual Data Subject Rights – Data Access, Portability and Deletion

We are committed to helping our customers meet the data-subject rights requirements of GDPR. VeleHome™ processes or stores all personal data in fully vetted, DPA-compliant vendors. We do store all conversation and personal data for up to six years unless your account is deleted, in which case we dispose of all data in accordance with our Terms of Service and Privacy Policy, but we will not hold it longer than 60 days.

We are aware that if you are working with EU customers, you need to be able to provide them with the ability to access, update, retrieve and remove personal data. We’ve been set up as self-service from the start and have always given you access to your data and your customers’ data. Our customer-support team is here to answer any questions you might have about working with the API.

 

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose categories of personal information we collect and how we use it, the categories of sources from whom we collect personal information and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about rights California residents have under California law. You may exercise the following rights:

  • Right to Know and Access. You may submit a verifiable request for information regarding:
    a. Categories of personal information we collect, use or share;
    b. Purposes for which categories of personal information are collected or used by us;
    c. Categories of sources from which we collect personal information; and
    d. Specific pieces of personal information we have collected about you.
  • Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
  • Right to Delete. You may submit a verifiable request to close your account and we will delete personal information about you that we have collected.
  • Right to Request. That a Business That Sells a Consumer’s Personal Data Not Sell the Consumer’s Personal Data.

If you make a request, we have one calendar month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the personal information of our users.

For more information about these rights, please contact us.

 

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose categories of personal information we collect and how we use it, the categories of sources from whom we collect personal information and the third parties with whom we share it, which we have explained above.

CalOPPA users have the following rights:

  • Right to Know and Access. You may submit a verifiable request for information regarding:
    a. Categories of personal information we collect, use or share;
    b. Purposes for which categories of personal information are collected or used by us;
    c. Categories of sources from which we collect personal information; and
    d. Specific pieces of personal information we have collected about you.
  • Right to Equal Service. We will not discriminate against you if you exercise your privacy rights.
  • Right to Delete. You may submit a verifiable request to close your account and we will delete personal information about you that we have collected.
  • Right to Request. That a Business That Sells a Consumer’s Personal Data Not Sell the Consumer’s Personal Data.

If you make a request, we have one calendar month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not sell the personal information of our users.

For more information about these rights, please contact us.

 

Contact Us

Don’t hesitate to contact us if you have any questions.

  • Postal address: HEGC Ltd (VeleHome™), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom