
Frequently Asked Questions
What is your contact information?
You can always contact us at info@velehome.com, via our Help Centre page or via live chat on our website. We guarantee a very fast response time to emails and live chat messages.
Don't hesitate to contact us if you have any questions. Our team is at your service 24/7.
What are your shipping details?
VeleHome™ works with quality partners and reliable carriers to offer fast, dependable delivery. Most orders are delivered on the next working day. Working days are Monday to Saturday (excluding Sundays and public holidays).
For exact delivery times, please check the product description and our Shipping Policy.
How can I track my order?
We provide both a tracking number and an order number. You can track your order using either on our tracking page. You can reach the tracking page by clicking ‘‘Track My Order’’ in the Support section or by clicking this link.
What payment methods do you accept?
To make your shopping experience as convenient and secure as possible, we offer 8 different encrypted and secure payment methods.
Payment methods:
- Credit and Debit Cards (Visa, Mastercard, American Express, Discover, JCB & Diners Club)
- Apple Pay
- Google Pay
Payments are securely processed through Stripe, Inc. using the Stripe Payments platform to protect your information with encrypted checkout technology.
What is your refund policy?
We offer a 30-day money-back guarantee on all purchases. This means you have up to 30 days from the date you receive your product to request a return or exchange.
For full eligibility and step-by-step instructions, please refer to our Refund Policy.


