A payment can be declined for several common reasons. In most cases, the issue can be resolved quickly by checking your details or trying a different payment method.
Common Reasons for a Declined Payment
Your payment may be declined if:
- Card details are entered incorrectly
Double-check your card number, expiry date, CVV, and billing address.
- Insufficient funds or spending limits
Your available balance, daily limit, or online spending limit may prevent approval.
- Bank security checks
Your bank may block the payment if it requires authorisation.
- Billing address mismatch
If the billing information doesn’t match what your bank has on file, the payment may fail.
- Card or account restrictions
Some cards are restricted for online or international purchases.
What You Can Do
Please try the following:
- Re-enter your payment details carefully.
- Ensure your billing address matches your bank records.
- Try an alternative card or payment method.
- Contact your bank to confirm the payment is authorised.
If your payment still doesn’t go through after these steps, feel free to contact our support team and we’ll help you complete your order.
